Privacy Policy


Avocare is committed to protecting the privacy of personal information. This policy sets out the way we handle personal information including the use and disclosure of personal information, as well as client rights to access their personal information.


This policy only applies to Avocare databases and files and does not cover any State or Commonwealth Government database or file.


Personal Information Collected by Avocare

In order to provide training and assessment services Avocare needs to collect personal information when a client enrols in a course | qualification to be provided by the organisation. This information is to be reported to the VRQA under the requirements of the Australian Vocational Education and Training Management Information Statistical System (AVETMISS) and Higher Skills Education Group Training System (SVTS). Information collected is as follows;

  • Name
  • Address
  • Contact details (telephone)
  • Date of Birth
  • Gender
  • Country of birth
  • Citizenship
  • Whether Aboriginal or Torres Strait Islander
  • Language spoken at home
  • Disability information
  • Education details
  • Previous qualifications and,
  • Employment status

Avocare only collects personal information by fair and lawful means and not in an unreasonably intrusive manner.

The Course Enrolment Form completed by learners contains a declaration outlining why the personal information is collected and how it is used. Learners are required to sign the declaration to provide Avocare with permission to use their personal information as stated.

Sources of Personal Information Collected

Avocare collects personal information directly from each learner at enrolment.

Avocare does not collect personal information from any other source.

Advice Provided to Learners

At the time personal information is collected we take reasonable steps to ensure that learners are made aware of;

  1. Avocare’s identity and how to contact us
  2. The learner’s rights with regard to accessing their personal information
  3. The purpose for which the personal information was collected
  4. Whom personal information may be disclosed to
  5. Any law that requires us to collect particular personal information; and
  6. The main consequences (for the learner) if any, if they do not provide all, or part of the information we require.

Use and Disclosure

Avocare uses its best efforts to ensure that the information provided to us remains private and is used only for the purposes the learner agrees to.

We do not reveal, disclose, sell, distribute, rent, license, share or pass personal information on to a third party, other than those we have a binding agreement with, ensuring that the third party affords the personal information similar levels of protection.

In order to provide learners with training and assessment services, we are required to disclose personal information to third parties such as;

  • The Victorian Registration & Qualification Authority (VRQA)
  • Government Funding Bodies (Higher Skills Education Group & ACFE Board)
  • National Centre for Vocational Education Research (NCVER)
  • Other relevant Government Departments

For the purposes of AVETMISS reporting and the claiming public funds for the delivery of training and assessment services under contracts.

Avocare may use and disclose personal information to provide training and assessment services specified to the learner at the point of collection or for another purpose if;

  • The learner would reasonably expect us to disclose it for that purpose
  • That purpose is related to the purpose specified to the learner at the time of collection
  • Avocare reasonably believes that the use is necessary to lessen or prevent a serious and imminent threat to an individual’s life or health
  • Avocare has reason to suspect that unlawful activity has been, or is being engaged in, and uses the information as part of its investigation, or in reporting its concerns to the relevant authority;
  • The use and disclosure is specifically authorised by law or
  • The use and disclosure is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty, or for the protection of the public revenue.

Access and Correction

Learners are provided with the opportunity to access the personal information we hold about them and where appropriate, may be able to correct that information if they determine that it is incorrect.

Resolving Privacy Concerns

Learners are able to raise any concerns they may have regarding our personal information handling practices by discussing concerns with Avocare staff.